FAQ

Accordion-style frequently asked questions. Each question expands to reveal its answer when clicked.

What it looks like

Here's the FAQ section alongside its settings in the theme editor. The left panel shows the settings you'll see in Customize, and the right shows the result on your storefront.

←FAQ

Heading

Border color

#e5e7eb

Question 1

Answer 1

Yes — free standard shipping on all orders over $50. Orders under $50 ship for a flat rate of $5.95. Express shipping is available at checkout for an additional fee.

Question 2

Answer 2

We accept returns within 30 days of delivery. Items must be unused and in original packaging. Contact us to start a return.

Storefront preview

Frequently asked questions

Do you offer free shipping?−

Yes — free standard shipping on all orders over $50. Orders under $50 ship for a flat rate of $5.95. Express shipping is available at checkout for an additional fee.

What is your return policy?+

How long does delivery take?+

Live demo — FAQ section on storefront

Settings

Setting	What it does
Color scheme	Picks which set of colors to use for this section
Heading	The title above the questions

Blocks

Each question-answer pair is a block:

Setting	What it does
Question	The question visitors see (they click it to expand)
Answer	The answer that appears below — you can use bold, links, and lists here

When it isn't showing

The section always renders its heading, so an FAQ with no questions is a heading on its own. Questions are blocks — add at least one.

Tips

• Keep answers short — 2–3 sentences. Link to a dedicated page for complex policies.
• Put your most-asked question first. Visitors scan from the top, so lead with the answer most of them came for.
• Check your store analytics to identify common support topics and add those as FAQ entries.